Site Manager – All the information you need to keep things working optimally-at your fingertips
A Software Tool installed at your NOC / Helpdesk centre to enable your staff to monitor and respond to issues with your installed kiosk base.
Site Manager fully integrates with the server network service and provides a configurable window to the data held about your systems. Many different options to overview the kiosk data, including summary data, ‘traffic lights’, filtered lists, live tickets and even live screenshots of the systems are available to ensure your team can quickly monitor the systems.
Kiosk Monitor Dashboard
The Kiosk Monitor Dashboard is a secure web app that allows you to see the status of your kiosks wherever you have internet access. It shows a Google Maps-based visualisation of your kiosk network estate. Hovering over a site enables you to view each kiosk individually, see screenshots of the kiosk content and see information relating to content deployments and status updates.
Detailed exception processing enables you to configure automated alerts which when initiated will alert the responsible helpdesk engineers and automatically raise tickets. Ticket tracking enables the whole support incident to be monitored and handles efficiently within the client’s SLA guarantee times. Historical tickets are automatically built into a searchable knowledge base to prompt users of prior similar events and their resolutions.
Rapid data transfer enables you to view detailed information about your kiosks in near real-time, whether you have 1 or 10,000 systems installed. Installation information, Asset details, Audit Trails, Incident information, near live screenshot and more are instantly available to view. Historical log files can be retrieved and viewed. Detailed Hardware, Software, Services and assets information is logged against each individual unit and ‘aged equipment’ events can be configured to warn of end of life installations. Site specific information can also be accessed, giving fast access to contact information for site visits and calls. Even view the installations and their statuses on a map!
Once the issues has been discovered, the integrated secure remote access tools enable your engineers to remotely access the systems as if they were on-site, saving valuable resources and travel time. Live View of remote screens enable an engineer to check the operation of the systems, whilst remote desktop connection enables full mouse and keyboard control, even to multi-monitor installations, with a friendly ‘screen saver’ at the remote end to ensure users don’t see the support in action.
High speed encrypted File transfer and program access allow the engineers to update applications and services, or retrieve files from the system for checking. Multicasting tools enable identical updates of applications and settings to be automatically rolled out to select systems in a controlled manner, saving time and human errors.
Site Manager truly is an all in one solution for your kiosk support needs.
Provides a regularly updated graph and overview of the status of the Estate of kiosks which can easily be accessed from any RSS-capable reader (e.g. Cell phone, desktop, etc)
|Searchable Knowledge Base
As Tickets are resolved, simply write details of how the fault was resolved so that if it happens again you can quickly find how to fix it.
See the status of all of your kiosks LIVE on a GOOGLE MAP ™
Fast access to Site contact information including address, contact telephone number and even Google Map ™ and directions!
Track maintenance costs, warranty expiration dates and product upgrades by creating your own fields in the database, then let Kiosk Monitor notify you of any changes.
|Secure Remote Access
All kiosk access is logged against users in an audit trail, and different users account levels provide different access levels to features. If using ticketing, users need to take ownership of tickets before access is granted.
|Fault and Warning Alerts
Multiple levels of alert can be raised through patterns of faults occurring on a single kiosk. Logged events can be matched and graded against their allied faults, or over a period of time, enabling higher or lower priorities to be assigned to the fault types. Specific events can be raised as logged in the software, or via email, or via email and SMS text message to support staff if required.
Some faults can automatically recover themselves if requires. Rather than not logging them in the first place, the Kioskmonitor system actually raises a problem, then if it is notified that the fault no longer exists (e.g. a kiosk out of contact is back in contact), you can choose for the fault to be auto-closed (enabling you to see patterns of events if necessary).