Remote Kiosk Support Software
Unattended systems (whether they be kiosks, digital signs, or vending solutions) will go wrong at some time in their installed lifecycle. Unfortunately, unlike the computer you are using to view this, when something does go wrong, you probably won’t be aware of it until you receive a call from a site owner or a regular visitor to highlight a loss in revenue and costly follow-up support visit– by which time, it’s too late. The loss of revenue, coupled with the cost of repair/replacement could mean the overall cost of (and loss of faith in) the project restricts it’s rollout and effectiveness or it’s failure.

Kioskmonitor makes your kiosk project a success.
A unique monitoring service, Kioskmonitor’s Watchdog software secures your kiosks and tracks hundreds of hardware and software items on each of your kiosks, and if something goes wrong, it takes immediate action to resolve it. But that’s not all – your kiosks are in constant communication with our worldwide network of servers. Detailed log information about what is happening on each of your kiosks is processed and key events trigger automated alerts to the appropriate members of your support staff via email and SMS text messages. By using a secure remote access tool, they can then access live and historical information about each kiosk to assist in rapid fault-finding and then use the built-in remote access tools to quickly resolve software and connectivity issues or identify the work required for a site visit.
Kioskmonitor combines three key components – a system to SECURE and AUTO-RECOVER the remote system, an ALWAYS ON central monitoring / storage service, and a central HELPDESK application for your staff to manage the network of kiosks anywhere in the world via the internet.
Developed from our 10+ years of developing and operating Kiosk networks, and with over 10,000 installed sites, Kioskmonitor is now available for you to use on your kiosks and reduce your cost of operation.